Online Help

Account & Billing

01. How do I upgrade or downgrade my account?

To upgrade or downgrade your account:

Go to your Account page (requires Administrator privileges).
Find the plan table.
Identify the row with the new plan you want to use.
Click…

02. How do I update my credit card information?

To update your credit card information:

Go to your Account page (requires Billing Manager privileges).
Go to the Billing Information section.
Click Update credit card. You are redirected to a…

03. My credit card was declined. What should I do?

Your card may have been declined for one of the following reasons:

The cardholder’s name does not match the name on the card. Make sure you entered the exact name…

04. I get a warning when I want to downgrade. Why? How do I fix it?

You get a warning on downgrade if your current plan exceeds the new plan limits.
The following warnings may appear on downgrade:

Too many authors on the account.
Too many…

05. How do I close my account?

To close your account:

Go to your Account page (requires Administrator privileges).
Go to the FAQ section.
Click the link to close your account. You are redirected to a confirmation…

06. How do I change my account sub-domain?

If you wish to change your account sub-domain, send us a support request.

07. How do I change the account administrator?

The person who signed up for the account becomes the administrator. If you wish to change the account administrator, send us a support request.

08. What is a Billing Manager?

We created the Billing Manager role to let your accountant or bookkeeper manage the credit card used to pay your monthly subscription dues and to track payments and invoices.
The…

09. How do I update the Billing Manager?

To change the Billing Manager on your account:

Go to your Account page (requires Administrator privileges).
Go to the Billing Information section.
Click Update billing manager. You are redirected to…